Nila88 Privacy Policy – Personal Data Protection for Malaysian Players

Nila88 collects various types of information from members and users of our platform. All data collection is carried out transparently and only for the purposes clearly stated in this Privacy Policy.

Information you provide directly to nila88:

• Registration information: Full name, Malaysian phone number, email address, date of birth, and password when opening a nila88 account.
• Identity verification information: A copy of your MyKad or passport, along with a bank statement or utility bill (as proof of address), requested during the KYC (Know Your Customer) process prior to your first withdrawal.
• Financial information: E-wallet account numbers (Touch 'n Go, GrabPay, DuitNow) or FPX bank account details used for deposits and withdrawals.
• Communications with us: Live chat session content, support emails, and any written communications between you and the nila88 team.

Information automatically collected when you use nila88:

• Usage data: Pages visited, time spent, actions taken within the platform, searches made, and matches viewed.
• Device data: Device type, operating system, app version, screen resolution and unique device identifier.
• Network data: IP address, ISP (internet service provider), estimated geographic location based on IP, and connection type.
• Cookie and similar technology data: Session information, user preferences and analytics data collected through nila88 platform cookies.

Nila88 uses collected data for platform operations, member security and legal compliance. Every use of data has a clear and lawful basis.

• Account operations: To verify your identity, process deposits and withdrawals, manage your wallet balance and record your betting history for your reference.
• Platform security: Detect and prevent fraud, unauthorised access, multiple account ownership, and abuse of nila88 bonuses or promotions.
• Legal compliance: To meet KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements mandated by applicable laws in Malaysia.
• Customer support: Resolving enquiries, complaints, and technical issues reported by members through nila88 support channels.
• Platform improvements: Analysing usage patterns to improve the interface, performance, and overall experience of the nila88 platform.
• Service communications: To send you important account-related notifications, such as transaction confirmations, security alerts and policy updates.
• Marketing (with consent): Sending promotional content, bonus offers, and platform-related updates from nila88 — only to members who have given consent to receive such communications.

Nila88 does not sell, rent, or trade members' personal data to any third party for commercial purposes. However, there are limited situations where we may need to share certain information with trusted third parties.

Situations where data may be shared:

• Payment service providers: Required transaction details are shared with e-wallet providers (Touch 'n Go, GrabPay, DuitNow) and banks via FPX to process deposits and withdrawals for nila88 members.
• Third-party game providers: Usernames and account IDs (not full personal identification details) are shared with game content providers that supply slots, Live Casino, and Virtual Sports to the nila88 platform.
• Analytics services: Anonymised usage data (with no identifying information) is shared with analytics tools to help us understand usage patterns and improve the platform.
• Legal requirements: Certain information may be disclosed to the relevant authorities in Malaysia if required by a court order, warrant, or applicable legislation.
• nila88 rights protection: Information may be shared where necessary to investigate, prevent, or take action against illegal activity, fraud, or serious violations of nila88's Terms of Service.

Nila88 continually invests in security infrastructure to ensure members' personal data is protected against both internal and external threats. We employ a combination of technical measures and operational procedures to keep your data secure.

Technical security measures implemented by nila88:

• Data encryption in transit: All communications between your device and nila88 servers are encrypted using TLS 1.3 with a 256-bit SSL certificate.
• Data encryption at rest: Sensitive information such as payment details and verification documents is stored in encrypted form on our servers.
• Two-factor authentication: nila88 members are encouraged to enable two-factor authentication (2FA) for an added layer of protection on their accounts.
• 24/7 Security Monitoring: nila88's automated monitoring system detects and flags any suspicious activity on member accounts in real time.
• Internal access controls: Only specific, authorised nila88 staff have access to member personal data, strictly on a need-to-know basis in line with their job responsibilities.
• Regular security audits: Nila88's security systems are regularly reviewed and tested by independent cybersecurity experts to identify and address vulnerabilities.

Nila88 uses cookies and similar technologies to ensure the platform operates correctly, enhance the user experience, and gather analytics data that helps us understand how the platform is used.

Cookies are small text files stored on your device when you visit the nila88 platform. They allow the website to "remember" your actions and preferences — such as language and login settings — so you don't have to re-enter them each time you return.

You can manage and delete cookies through your browser settings. Please note that disabling mandatory cookies will affect core functionality on the nila88 platform, including the ability to log in and use our services. For guidance on managing cookies in your browser, please refer to your browser's help documentation.

As a nila88 member and the individual whose data we process, you have several rights protected under Malaysia's data protection laws. Nila88 is committed to respecting and facilitating the exercise of these rights.

Nila88 retains member personal data for as long as necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable laws in Malaysia.

• Active account data: Retained for the duration your nila88 account is active and for a reasonable period after account closure for reference and complaint purposes.
• Financial transaction records: Retained for a minimum of 7 years in accordance with applicable Malaysian financial and tax regulatory requirements.
• Identity verification documents: Retained for the duration of the active account plus 5 years after account closure for AML (Anti-Money Laundering) compliance requirements.
• Support communication logs: Retained for 2 years from the date of communication for reference and service improvement purposes.
• Analytics data: Anonymised usage data is retained for a maximum of 3 years.

Once a retention period expires, or when you request deletion (in permitted cases), nila88 will securely delete or anonymise the relevant data. Data that must be retained for legal compliance cannot be deleted even upon member request — in such cases, we will explain the reasons to you.

Nila88 reserves the right to update or amend this Privacy Policy from time to time as needed. Changes may be made to reflect developments in data protection law, the addition of new platform features, or shifts in our business practices that affect how data is processed.

When we make material changes to this Privacy Policy, we will:

• Updating the "Last Updated" date at the top of this page.
• Displaying a clear notice on the nila88 platform regarding those changes.
• Sending notification emails to registered members regarding significant changes.
• In the case of highly material changes, we may request that you reconfirm your consent.

If you have any questions, concerns or requests regarding this Privacy Policy or how nila88 handles your personal data, our team is ready to assist through various channels available 24 hours a day.

You can reach nila88 for privacy-related matters through:

• Email: support@nila88.biz — include "Privacy Enquiry" in the email subject line to ensure it reaches the relevant team.
• Live Chat: Available 24 hours a day, 7 days a week in Bahasa Melayu on the nila88 platform. Response times are typically under 3 minutes.

For formal requests related to data rights — such as access, correction, or deletion — please contact us by email with your nila88 account number and a clear description of your request. We will acknowledge receipt within 1 business day and fulfil the request within 14 business days.